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Great Apple Store Genius Bar experience today!

Problem
1. iPhone X: Couldn’t update / restore / activate phone. I have had the phone since launch.
2. Second malfunctioning key on MacBook Pro (down arrow this time).

Diagnosis:
1. Turned out to be a hardware issue causing cascading issues. The Apple Pay sensor failed.
2. The key was failing.

Resolution:
1. Replaced iPhone X with new iPhone X.
2. Replaced the down arrow key.

Both problems are 100% solved and it was in record time! I wasn’t in there for much more than 40 min. 😃

👍👍